Refund Policy
Failed video tasks, unused packs, payment reviews and refund requests.
Confirmed failed video tasks
A confirmed failed task automatically restores one video credit. The same task cannot return a credit twice. A credit return is not a cash refund.
Requests needing review
If a submission result is uncertain, the task remains visible while its provider outcome is checked. Do not submit a duplicate task. Contact support with your task ID if you need assistance.
Pack refund requests
For an unused pack, duplicate payment or incorrect charge, request a review through the support@alorsondanseaivideo.net, including your account email and Stripe receipt. Refund eligibility is reviewed using payment status and credit usage. Do not send full card numbers. This policy does not limit rights available under applicable law.
Refunds and disputes
A refunded or disputed pack may result in the account being frozen until its credits and affected tasks are reconciled. A successful refund is processed back through Stripe to the original payment method; processing time depends on the payment provider and bank.
Completed and deleted videos
Deleting a finished video or allowing its 30-day retention period to expire does not restore a credit. AI output can vary, so review the original reference and published samples before purchasing.